Stunning Tulle Mid-length Split Dress - Step Into The Spotlight

Shipping Policy

UK Delivery 

International Delivery 

 If you have any questions about shipping, please contact us at support@lingeriehut.co.uk.

Returns Policy

Welcome to Our Hassle-Free Return Experience!

At Lingerie Hut, your satisfaction is our top priority. We understand that sometimes a purchase might not meet your expectations, so our 30-day return policy is designed to be as straightforward and accommodating as possible.

30-Day Return Window
You have 30 days from the date of receiving your item to initiate a return for a full refund. We want you to shop with confidence and feel comfortable with your purchase decisions.

To start a return

• Contact Us: Notify us of your wish to return an item by contacting returns@lingeriehut.co.uk or by filling out the return request form on our Returns & Refunds page.
• Approval: Following your request, we'll provide approval and detailed return instructions.
• Shipping: Ship the item back to us using a trackable method. Keep your shipping receipt for reimbursement if applicable.

Please note: Returns sent without prior approval will not be accepted.

Eligibility Criteria for Returns
For your item to be eligible for a return, it must be:

• In the same condition that you received it: unworn or unused, with tags, and in its original packaging.
• Accompanied by the receipt or proof of purchase.

Return Shipping Guidance

• For Paid Shipping Orders: You are responsible for paying for your return shipping costs upfront. We will reimburse you for these costs upon receiving and inspecting your return. Please email us the receipt at returns@lingeriehut.co.uk for reimbursement.
• For Orders with Free Shipping: If your order qualified for free shipping, you are required to cover the return shipping costs. For the security of your return, we recommend using a trackable shipping service.

Secure and Trackable Return Shipping

For your protection and to ensure a smooth return process, we strongly advise using a reputable courier service with parcel tracking capabilities. We strongly recommend using Royal Mail 48 Tracking This approach ensures your return package is delivered securely to us and its delivery status can be verified.

Returns Processing Time & Refunds
Upon receiving and inspecting your return, we'll inform you about the status of your refund. If approved, we'll process the refund to your original payment method within 48 hours, including reimbursement for return shipping costs as applicable. The timing for the refund appearance in your account depends on your bank's processing times.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

• Responsibility for Transit: We wish to remind our customers that Lingerie Hut cannot be held responsible for items lost or damaged during transit. Using a shipping method with tracking is crucial for protecting your return.

• Return Condition Compliance: It's important to return your item using secure packaging and in its original condition. The Company reserves the right to refuse a refund or exchange for items that do not meet our return policy requirement.

Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods, custom products, personal care goods, and hazardous materials. Contact us if you have questions about a specific item.

Exchanges
To exchange an item, return the original item using our return process. Once accepted, make a separate purchase for the new item.

Need Help?
Our customer support team is here to assist with any questions about your return or to offer further help. Contact us at returns@lingeriehut.co.uk.

Thank you for choosing Lingerie Hut. We appreciate your business and are dedicated to ensuring your shopping experience with us is positive and fulfilling.

FAQ

1. How long do I have to return an item?

You have 30 days from the date you receive your item to initiate a return for a full refund. We aim to make this process as straightforward as possible for you.

2. What conditions must my item meet for a return?

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. Additionally, you'll need to provide the receipt or proof of purchase.

3. Will I be responsible for return shipping costs?

Yes, you are responsible for covering the return shipping costs. If you initially paid for shipping, we would reimburse you upon receiving and inspecting your return. Please email us the receipt at returns@lingeriehut.co.uk for reimbursement. For orders with free shipping, you must cover the return shipping costs.

4. How should I ship my return?

We strongly advise using Royal Mail 48 Tracking or another reputable courier service that offers parcel tracking capabilities. This ensures your return package is delivered securely to us and its delivery can be verified.

5. What happens if my return is lost or damaged during transit?

Lingerie Hut cannot be held responsible for items lost or damaged during transit. Using a shipping method with tracking is crucial for protecting your return. We recommend keeping a copy of your shipping receipt and tracking information as proof of your return shipment.

6. Are there any items that cannot be returned?

Yes, certain types of items are not eligible for returns, including perishable goods, custom products, personal care goods, and hazardous materials. If you have questions or concerns about a specific item, please contact us at returns@lingeriehut.co.uk.

7. How and when will I receive my refund?

Upon receiving and inspecting your return, we'll inform you about the status of your refund. If approved, we'll process the refund to your original payment method within 48 hours. The timing for the refund appearance in your account depends on your bank's processing times.

8. Can I exchange an item instead of returning it?

Yes, to exchange an item, please first return the original item using our return process. Once your return is accepted, you can make a separate purchase for the new item. This ensures you receive your new item quickly and securely.

9. How can I ensure my return meets the condition requirements?

To ensure your return meets our condition requirements, please return the item unused, unworn, with all original tags attached, and in its original packaging. Secure packaging is crucial to avoid damage during transit and to ensure compliance with our return policy.

10. What should I do if I received a defective or wrong item?

If you receive a defective or incorrect item, please contact us immediately at returns@lingeriehut.co.uk. We aim to resolve any issues as quickly as possible by offering a replacement or refund and will guide you through the steps to return the item to us.

Refund Policy

Refund Policy

Lingerie Hut aims to make returns easy and hassle-free. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of receipt for a full refund.

Returns Process:

1. Contact Us First (Recommended) - We recommend reaching out to our Customer Support team at support@lingeriehut.co.uk before returning an item. We will try to resolve any issues, provide a replacement, or offer a solution before needing to ship an item back.

2. Initiate a Return Request Online - Go to lingeriehut.co.uk, click on Returns & Refunds form at the bottom under Customer Care ( or Click here) and fill out the return request form. Provide your order number, reason for return, and your preferred refund method.

3. Receive a Return Shipping Label -
   Subject to the terms and conditions herein, please be advised that the issuance of a return shipping label by 'Lingerie Hut' shall only occur in instances where the customer has incurred and paid for shipping costs associated with their order. In the event that the customer's order qualified for and was shipped under a free shipping promotion, it shall be the responsibility of the customer to arrange for the return of the items at their own expense. The customer must securely package the returned items and pay for the return postage to ensure the items are received by the Company in their original condition. The Company reserves the right to refuse a refund or exchange if the returned items do not meet the Company's return policy requirements.

4. If you have paid for shipping for your order, We will email you a prepaid return shipping label to print out, along with instructions on where to attach it and send your return.

5. Pack and Ship the Return - Place the unused item(s) in original packaging and condition, with tags attached. Attach the shipping label to the box and drop off at your selected carrier for return delivery to our warehouse.

6. Receive Refund Confirmation - Once we receive and inspect your return, we will issue your refund &  notify you by email within 2 business days on whether the return is approved.

7. Refund Issued and Received - If approved, the refund will be issued via your original payment method within 3-5 business days from approval notification. Allow additional time for the refund to post to your account.

Please review our full return policy guidelines before initiating a return. Let us know if you have any other questions!

Return Guidelines:

- Items must be in original condition, unworn/unused with tags still attached.
- Custom, sale, personalized, perishable, and personal care items are non-refundable.
- Hazardous materials, flammable liquids and gases cannot be returned.
- Refunds are only issued once the returned item passes inspection upon receipt.

Exchanges:

For exchanges, please return the item following the returns process first. Once we receive and approve the return, you may place a new order for the item you would like to exchange it for.

Please email  support@lingeriehut.co.uk  with any return questions or issues! We are happy to help.

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