Shipping Policy.
Our trusted delivery partner
Shipping Policy
At Lingerie Hut, we are committed to delivering a seamless shopping experience. Our shipping policy is designed to provide clarity and peace of mind for all our customers.
Free Shipping
- UK Orders: Enjoy free UK shipping on all UK orders, with no minimum order value.
- International Orders: EU and other international orders ship free above a minimum order value shown at checkout in your currency; USA free from $59.
Order Processing
- Delivery timeframe: Standard delivery takes 10–15 days in total, including 1–3 days processing. Processing ends when we email you your tracking number.
- Confirmation: Once your order is dispatched, you will receive a confirmation email with tracking information.
UK Delivery
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 10–15 days in total, including 1–3 days processing | Free |
| Express Air Freight | 5-12 working days | £24.00 |
EU Delivery
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Free Standard Shipping | 10–15 days in total, including 1–3 days processing | Free above a minimum shown at checkout |
| Standard Shipping | 10–15 days in total, including 1–3 days processing | Shown at checkout |
| Express Air Freight | 5-12 working days | £24.00 |
International Delivery
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Free Standard Shipping | 10–15 days in total, including 1–3 days processing | Free (USA from $59 / other international above a minimum shown at checkout) |
| Standard Shipping | 10–15 days in total, including 1–3 days processing | $14.89 (USA) / shown at checkout (rest of world) |
| Express Air Freight | 5-12 working days | $34.00 (USA) / £24.00 (rest of world) |
Australia: delivery to Australia usually takes 10–15 days in total, including 1–3 days processing, with tracking.
Note: Delivery times are estimates and may vary due to factors beyond our control. We reserve the right to select the most efficient and reliable courier for your order based on various conditions.
International Shipping and Customs
- Worldwide Shipping: We deliver to most countries globally. For any questions about your location, please contact us.
- Customs Duties and Taxes: International orders may be subject to customs duties and taxes. These charges are the responsibility of the customer. We recommend consulting your local customs office for more information.
Transfer of Risk and Ownership
- Delivery Confirmation: Once the courier confirms delivery to your specified address or an agreed safe location, the responsibility for the parcel transfers to you. Lingerie Hut is not liable for any loss or damage after the courier confirms delivery.
Lost or Delayed Parcels
- Delayed Delivery: If your delivery exceeds the estimated timeframe, please contact our support team at support@lingeriehut.co.uk with your order number and tracking information. We will investigate the delay with the courier and keep you updated.
-
Items Not Received:
- Check Nearby: Look for delivery attempt notices and check with neighbors or safe places around your property.
- Contact Courier: Use the tracking details to contact the courier for more information.
- Reach Out to Us: If you are unable to locate your parcel, please contact our support team for assistance.
Signature Requirement
- High-Value Orders: Orders exceeding £100 may require a signature upon delivery. If no one is available to sign, the courier may leave a card for redelivery or collection from a local depot.
Shipping Insurance
- Insurance Availability: Shipping insurance is not included by default. If you would like additional insurance for high-value orders, please contact us before completing your purchase.
Address Accuracy
- Before Ordering: Please ensure your delivery address is accurate to avoid delays or redelivery fees.
- After Ordering: If you need to change the delivery address, contact us immediately. We will do our best to accommodate changes before dispatch.
Undeliverable Packages
- Incorrect Addresses: If a package is returned due to an incorrect address or failure to collect, a redelivery fee may be charged.
International Shipping Restrictions
- Regulations Compliance: Please check your country’s regulations before ordering. Some countries restrict the import of lingerie items, which can result in the seizure of goods. Lingerie Hut cannot be held responsible for items held or seized by customs authorities.
Customer Support
For any questions or concerns regarding shipping, please contact our support team at support@lingeriehut.co.uk. We are here to help!
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM GMT