FAQ
Frequently Asked Questions
What is your return and exchange policy?
We offer a 30-day return and exchange policy on eligible items purchased from Lingerie Hut. If you are not satisfied with your purchase, you can return or exchange it within 30 days of receiving it. Sealed hygiene items (such as knickers, thongs, bodysuits, swimwear and hosiery) can't be returned for change of mind once opened, and return postage for change-of-mind returns is paid by you. If your order is delivered to Australia, your rights under the Australian Consumer Law also apply. Please see our return and exchange page for more details.
How do I find the right size?
To find the right size for you, we recommend using our size guide visible on every product page. If you are still unsure about your size, you can contact our customer service team for assistance.
Do you offer international shipping?
Yes, we offer international shipping to a wide range of countries. Please see our shipping page for more details.
Do you offer free shipping?
Yes! We offer free UK shipping on all UK orders, with no minimum. EU and other international orders ship free above a minimum order value shown at checkout in your currency; USA free from $59.
How long will it take for my order to arrive?
Standard delivery usually takes 10–15 days in total, including 1–3 days processing, for UK, USA and international orders. Processing ends when we email you your tracking number. Delivery times can vary by location, and all orders ship with tracking from dispatch. Delivery to Australia usually takes 10–15 days in total, including 1–3 days processing.
What payment methods does Lingerie Hut accept?
We accept the following payment methods:
- Credit card (Visa, Mastercard, American Express, Discover, etc.)
- PayPal
- Google Pay
- Apple Pay
- Shop Pay
Do you offer any discounts or promotions?
Yes, we offer discounts and promotions on a regular basis. Sign up for our newsletter to receive updates on sales and promotions.
How do I care for my lingerie?
To care for your lingerie, follow these tips:
- Hand wash your lingerie in cold water with a gentle detergent.
- Do not wring or twist your lingerie to remove excess water.
- Lay your lingerie flat to dry, away from direct sunlight.
- Avoid using harsh chemicals or bleach on your lingerie.
- Store your lingerie in a cool, dry place, away from direct sunlight.
Is it safe to shop on your website?
Yes, it is safe to shop on our website. We use secure encryption technology to protect your personal and financial information.
How can I contact customer service?
You can contact our customer service team by email or chat. Please click here to contact us.
Do you have a physical store?
At this time, Lingerie Hut is only available online. This allows us to offer a wider selection of products and provide excellent customer service to our customers.
Do you sell gift cards?
Yes. Lingerie Hut e-gift cards are available in £25, £50, £75 and £100, delivered by email, and valid for 12 months from the date of purchase. Buy a lingerie gift card.