Lingerie Hut

Frequently Asked Questions

What is your return and exchange policy?

We offer a 30-day return and exchange policy for all items purchased from Lingerie Hut. If you are not satisfied with your purchase, you can return or exchange it within 30 days of receiving it. Please see our return and exchange page for more details.

How do I find the right size?

To find the right size for you, we recommend using our size guide visible on every product page. If you are still unsure about your size, you can contact our customer service team for assistance.

Do you offer international shipping?

Yes, we offer international shipping to a wide range of countries. Please see our shipping page for more details.

How long will it take for my order to arrive?

Orders are typically shipped within 2-3 business days and can take 15-20 business days to arrive within the US. International orders may take longer to arrive. You will receive a tracking number via email once your order has shipped.

What payment methods does Lingerie Hut accept?

We accept the following payment methods:

  • Credit card (Visa, Mastercard, American Express, Discover)
  • PayPal
  • Google Pay
  • Apple Pay

Do you offer any discounts or promotions?

Yes, we offer discounts and promotions on a regular basis. Sign up for our newsletter to receive updates on sales and promotions.

How do I care for my lingerie?

To care for your lingerie, follow these tips:

  • Hand wash your lingerie in cold water with a gentle detergent.
  • Do not wring or twist your lingerie to remove excess water.
  • Lay your lingerie flat to dry, away from direct sunlight.
  • Avoid using harsh chemicals or bleach on your lingerie.
  • Store your lingerie in a cool, dry place, away from direct sunlight.

Is it safe to shop on your website?

Yes, it is safe to shop on our website. We use secure encryption technology to protect your personal and financial information.

How can I contact customer service?

You can contact our customer service team by email or Chat. Please click here to contact us

Do you have a physical store?

At this time, Lingerie Hut is only available online. This allows us to offer a wider selection of products and provide excellent customer service to our customers.

For any other queries you may have, please contact us at support@lingeriehut.co.uk