Return Window
We offer a 30-day return policy. Items must be in original condition, unworn, and with tags. Read more.
Return Process
Contact us at support@lingeriehut.co.uk or use the return request form to initiate a return. Read more.
Eligibility Criteria
Items must be in the same condition that you received them: unworn or unused, with tags, and in original packaging. Read more.
Return Shipping
For orders with paid shipping, you will be reimbursed for return shipping costs. For free shipping orders, you need to cover the return shipping costs. Read more.
Refund Processing Time
Upon receiving and inspecting your return, we will process your refund within 48 hours. The timing for the refund appearance in your account depends on your bank's processing times. Read more.
Non-Returnable Items
Certain items cannot be returned, such as perishable goods, custom products, personal care goods, and hazardous materials. Read more.
Exchanges
To exchange an item, return the original item using our return process. Once accepted, make a separate purchase for the new item. Read more.
Contact Us
If you have any questions, please contact us at support@lingeriehut.co.uk. Read more.
